ABOUT DUBAI BUSINESS ZONE
At Dubai Business Zone, we are focused on providing you with the best guidance for setting up a new business in the UAE and beyond, irrespective of the type of business or budget. We pride ourselves in consistent quality, dependability and trustworthiness, qualities that have withstood the test of time.
Our mission is to continuously strive to become the leading partner of expat and local investors in the UAE for incorporation services and beyond. We want to ensure that every entrepreneur who engages with us is emboldened to succeed through our transparent, caring and reliable set of support services.
Our business consultants and extensive network of subject matter experts can provide you with the most accurate professional advice available regardless of your sector. If there is something we do not know, we make sure we get the answers that you deserve. No question or problem is too small or big for us, we are here to give you peace of mind.
In a constantly changing industry, our knowledge and depth of experience is our greatest strength. Don’t jeopardize your hard-earned money or your business with fly-by-night operators in the sector who only view relationships in a transactional manner. We are here for the long term and believe that our reputation is something that cannot be traded for temporary gains.
Customer satisfaction is very important to us. We have protocols in place in case you are dissatisfied. Please contact our management or the customer service agent who advised you by calling +971 4 566 5460, and he or she may be able to sort out the problem to your satisfaction.
In the event, you are dissatisfied with the service you have received, and you have not been able to reach a resolution via phone, you can make a formal complaint by email us. Please include a subject heading of ‘Customer Complaint’ and supply your full name and company name. A thorough investigation will be carried out into the issues raised and a full response will normally be provided within seven working days.
We are fully committed in providing a service that abides by international best practices. We are required under the law to abide by UAE Federal Decree No. (20) of 2018 on anti-money laundering and countering the financing of terrorism and therefore carry out checks of your identity. Should we be unable to successfully carry out a verification check of your identity, we will require you to provide evidence in the form of certified copies of your original documents to satisfy our Anti-Money Laundering procedures. Failure to comply with any request for such documents will result in the cancellation of services.